We at Earthchild value our customers and respect your privacy. We collect information about you in our stores and through our websites to improve your shopping experience and to communicate with you about our products, promotions and services. This policy describes the personal information we collect about you, why we collect it and what we use it for. Our policy also describes the choices you can make about how we collect and use your information. Should our policy change for any reason, we will post an updated policy on our website.
Commonly Asked Questions:
What type of information does Earthchild use?
We may share your information with service providers who manage our customer information and perform our marketing services such as running promotions, keeping in communication with our customers, conducting surveys etc. We strictly prohibit these service providers to make any other use of this information. We may share information about you only if necessary to comply with laws or regulations in order to protect the rights of Earthchild and others. We will make sure that your information is kept strictly confidential and is not disclosed to third parties.
How does Earthchild use my information?
We may use your personal information in the following ways:
- To process and execute your order, including to send you emails to confirm your order status and shipment
- To communicate with you and to send you information by email, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications.
- To help us learn more about your shopping preferences
- To help us address problems with and improve our site design, products and services
- To enhance your shopping experience
- To analyse trends and statistics
- To protect the security or integrity of our websites and our business
- To contact you if necessary
How do I access or change my information?
You can revise and change your personal information that directly relates to the use of our website ie. your name and contact details when you log into your account profile. If you need any other personal details updated, please send us an email notification - please note, this may take anytime from 4 - 7 working days.
What are "cookies"?
Our website uses "cookies" which are data files that are stored on the computer after visiting a website. Cookies can enhance & personalize your shopping experience by enabling certain features. They can remember your personal preferences, track orders, monitor your use of the website and pages visited, and recognise you when you re-visit the website. You can customise your browser to disable cookies or notify you when cookies are sent. Please note: If cookies are not enabled, you will not be able to access your account or purchase any items from our online catalogue.
How do I know my personal information secure?
We at Earthchild want you to have a safe and care-free shopping experience. For this reason, we have put up safeguards protecting the security and privacy of your personal information.We use SSL (Secure Sockets Layer) technology to protect your information as it is being sent to us. To check that you are on a secure server, look at the bottom left hand corner of your browser - if you see an unbroken key or a closed lock (depending on your browser), then SSL is active. Also, if you have accessed a secure server, the beginning of the address in your URL bar will change from http:// to https://.
What is "phishing"?
"Phishing" is an internet scam designed to steal personal information. We will never contact you via email asking for personal information, if you get such an email from someone claiming to represent Earthchild - for your own security - please do not respond nor reveal any such information.
What about links to other websites?
For your convenience and interest, we have added a few links to other sites on our links page, we have thought would be interesting to you. We cannot however, be liable for other site's privacy policies as they might differ from our own. We are also not liable for any content or practices of any linked sites. We recommend that you review each website's policies when following links.