Returning Items by Mail
Earthchild makes every effort to ensure that you will be satisfied with your purchase, however we recognise that in certain cases items may need to be returned and we will gladly do so under the conditions listed below.
With every order we ship, we include a merchandise or gift receipt.
Please keep your receipt to facilitate your mail return/exchange and follow these instructions to return your purchase by mail.
Credits for returns on Internet orders will be issued in the original form of payment for the purchase price paid within 30 days of purchase.
Please include original receipt and/or transaction number with the merchandise.
For Internet orders, return items by mail to the Earthchild Head Office address listed below and include your receipt or packing slip with a note clearly indicating what you are returning and the reason for the return. Only returns can be accepted.
• Exchanges cannot be processed through our Internet store. In order to purchase different sizes or colors, items must be reordered.
• Pack your return securely.
• Packages must be returned prepaid - WE DO NOT ACCEPT COD DELIVERIES (we advise you to contact the head office on info@earthchild.co.za prior to sending any returns in order to manage the process in the most efficient manner)
• Earthchild will gladly refund shipping charges in the following instances only:
• The item is defective as a result of a manufacturing defect as determined by the quality control department of Earthchild
• Earthchild sent the wrong item to you.
